In this way, SMS can be used as a form of response to customers who do not get through with an ordinary call. The SMS module integrates seamlessly with your existing IT systems, which means that you can reduce the load on the customer service center by simply directing customers – waiting for the line – to the SMS service.Īlternatively, you can customize your text messages and send them to customers who have disconnected the call while they wait to reach an employee. Your customers will then respond to your text messages, after which you or your employees can continue the conversation through our software or through software you already know using our API. For example, it may be in connection with providing good customer service to your customers. In connection with your use of our services, we are always ready to offer advice to maximize the potential you have using this new platform. In this simple way, you can now effectively start communicating directly via SMS with your customers. Our SMS gateway offers two-way communication with your customers. However, in the case of TEXT messages, there are far fewer obstacles. Emails all too often end up in the spam filter of customers, and many are reluctant to respond to calls from numbers they don't know. TEXT messages often have a greater impact than emails, traditional mail and inquiries by phone. SMS speaks directly to your customers in a modern, direct and easily legible way. SMS is increasingly being used for customer contact in companies in Denmark and all over the world for that matter.
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